You may return most new, uninstalled items sold and shipped by ICON Vehicle Dynamics within 30 days of receiving Return Goods Authorization (RGA). Prior to returning any items, please fill out and submit our Returns Form below to be issued a Call Tag or Returned Goods Authorization (RGA). Items returned without a prior Call Tag or Returned Goods Authorization may be refused by ICON Vehicle Dynamics. Some items sold by ICON Vehicle Dynamics are not eligible for return.

Customer Service

To obtain return authorization for items purchased from ICON Vehicle Dynamics, please fill out and submit our Returns Form below. Or alternately print and fax it to our Customer Service fax line at 951-689-1016. If you cannot remember who assisted you, call Customer Support for assistance at 951-689-ICON (4266). 

Acccepted Items & Restocking Fees

Many new, uninstalled items returned to us will be subject to a Restocking Fee, depending upon the reason for the return. Restocking fees are imposed for returns that are not caused by ICON or shipper (e.g., you changed your mind or you ordered the wrong part). Restocking fees are not imposed for returns caused by ICON or our shipper (e.g., we shipped you a different part than what you ordered or your order was damaged during shipping). Restocking fees can be 15% or more, depending on the elapsed time between shipment and return. Items returned after 30 days from purchase date will not be accepted.

Warranty Returns

Return of products for warranty must be pre-approved by our Customer Service department. Approval for return is evident by issuance of a Call Tag or Returned Goods Authorization.

Return Conditions

For all returns (excluding warranties), items shall be returned in their original packaging.

You may not cancel any order after the order has shipped. In addition, special orders for items not normally stocked by ICON cannot be canceled once submitted. To cancel an order for a stocked item that has not yet shipped, please contact our Customer Service department at 951-689-ICON (4266) to determine if order cancellation can be processed. Cancelled orders may be subject to a processing fee.

Returns Processing

Any applicable refunds for cancelled or returned items will be processed as quickly as possible. However, actual refund timing and amounts will vary depending upon the specific situation. For returned items, the refund will depend upon the condition of the returned product when it is received by ICON; in some cases, a restocking fee and/or processing fee will be applied against any refund as well. Refunds for Warranty returns will be dependent upon the approval by the product manufacturer of all warranty claims, as well as the payment arrangement to ICON Vehicle Dynamics for such approved claims.