Policies
PAYMENTS & FINANCING
Last Updated and Effective Date: 06/20/2022
ICON Vehicle Dynamics accepts a variety of payment options at Checkout for your convenience.
CREDIT CARDS – We can accept credit card payments over the phone by calling an ICON Sales Representative directly at 951-689-4266.
FINANCING – We offer financing options through ICON Flex Pay or through PayPal. To learn more about the advantages of ICON Flex Pay visit: Financing - ICON Vehicle Dynamics
For cardholder protection, if paying by credit card, the Billing and Shipping Address must match for an order to process. If you are unable to provide a valid Shipping address that matches your Billing address you will need to purchase from your local dealer: Dealers - ICON Vehicle Dynamics
RETURN POLICY
If you are returning merchandise within 30 days from proof of delivery date, and the item(s) has not been installed, modified and is complete, you may return all or part of the order to receive a refund. Original shipping, return shipping and handling costs are non-refundable. No returns will be accepted on merchandise after 90 days of delivery.
All returns are subject to a 10% restocking fee. Please include all original packaging, hardware and any other items that were in the original packaging in order to avoid further restocking penalty.
All returns must have a valid Return Purchases Authorization (RMA) Number in order to be processed.
Online Returns - orders placed directly through our website must be processed by an ICON Customer Service Representative. You may request an RMA from our customer service team by emailing them at sales@iconvehicledynamics.com, write Online Return and your Order Number in the subject line. You can also call a team member at 951-689-4266 to process the return. If the return is deemed valid, a customer service rep will issue an RMA Number that must be written on the outside of the box in order for us to process the return.
If the return is due to an approved warranty reason, we will cover shipping fees to and from.
Authorized Dealer Returns – orders placed with an authorized dealer or distributor must be processed through the dealer/distributor you purchased from.
Certain parts are not returnable, including but not limited to wheels that have been mounted to tires and/or product that has been installed or assembled or modified. If wheels are received and it is evident that tires have been installed credit will not be issued and wheels will be scrapped. If parts are received and it is evident that it was not repackaged properly, resulting in damage during transit, credit may not be issued.
SHIPPING POLICY
For most orders, we ship using FedEx Ground for domestic shipments within the 48 contiguous states. For Alaska and Hawaii, we will ship using FedEx 2Day and will calculate actual shipping costs at the time of shipment. Our website currently does not provide freight quotes.
We do not currently ship internationally. You will need to order through an ICON Dealer. You can find a local or international dealer here: Dealers - ICON Vehicle Dynamics.
If you have questions regarding your order or have any general questions, please email us at sales@iconvehicledynamics.com or by calling 951-689-4266.
TERMS & CONDITIONS
Welcome to IconVehicleDynamics.com, an online marketplace operated by Icon Vehicle Dynamics ("ICON," "us" or "we"). Please review the following terms and conditions ("Terms of Use") and our other policies that govern your visit to our website (this "Site"), and your use of this Site and related products and services available on or through the Site (the "Services"). ICON reserves the right, at any time, to modify, alter or update our Site, policies and these Terms of Use.
1. Your Consent and Use of the Site
Your use of our Site constitutes your acceptance of, and agreement to follow and be bound by the Terms of Use, Privacy Policy, Terms of Sale, Product Warranty Policy, and any further policies or terms that govern your use of our Site and/or Services, which are all incorporated herein by reference (collectively, this "Agreement"). If you do not agree to these terms and conditions, please do not use the Site.
Use of this Site is limited to persons over the age of thirteen (13). This Site is not directed to children under 13 years old. If you are under 13, you should leave the Site without providing any information about yourself.
2. Site Contents and Intellectual Property Rights
Unless otherwise noted, the design of the Site, the Site as a whole, and all materials that are part of the Site and Services (collectively, "Contents") are copyrights, trademarks, trade dress or other intellectual properties owned, controlled or licensed by ICON or its subsidiaries and affiliates. No right, title or interest in any of the information, material, or other Contents of this Site are granted to you under any circumstances and ICON reserves and retains all intellectual property rights in and to the Site and its Contents.
3. Disclaimer of Warranties and Limitation of Liabilities
All use of this site, any information, content, products, or services herein contained or provided at or purchased from this site, and any functionality or software or programming contained or provided at this site, is provided on an ‘as is’ basis without guarantee or warranty of any kind, whether express or implied, including any implied warranties of merchantability or fitness for a particular purpose. Your use of the site and services are at your own risk.
4. Release and Indemnification
You agree to indemnify, defend and hold harmless ICON, its directors, shareholders, officers, employees, agents, distributors, vendors and affiliates from and against all claims, demands, liabilities, losses, expenses, damages and costs, including reasonable attorneys’ fees, resulting from, arising out of or in connection with your use, unlawful use or other misuse, or inability to use the site or services, your breach of this agreement, or otherwise relating to the business we conduct on the site.
5. Dispute Resolution
To expedite resolution and control the cost of any dispute, controversy or claim related to these Terms of Use, the Parties agree to first attempt to negotiate any Dispute informally for at least thirty (30) days before initiating arbitration. If the Parties are unable to resolve a Dispute through informal negotiations, the Dispute will be finally and exclusively resolved by binding arbitration under the Commercial Arbitration Rules of the American Arbitration Association (“AAA”).
6. Submission and Posting of Information
Any submission of information or copyrightable works of any nature by you to this Site or to ICON through the use of this Site shall be deemed to constitute a release by you to the public domain, for use by ICON, and others, without restriction, except those restrictions set forth in our Privacy Policy with respect to personal information.
7. Termination and Denial of Access
This Agreement is effective unless and until terminated by ICON. If in ICON’s sole discretion you fail to comply with any term or provision of this Agreement, ICON may terminate your access to or use of this Site.
8. Third Party Links
This Site may include links to other Internet sites maintained by third parties ("Linked Sites"). ICON provides Linked Sites to you solely as a convenience, and the inclusion of Linked Sites does not imply endorsement by ICON of the Linked Sites.
9. Modifications to the Site or Services
ICON reserves the right at any time to modify or discontinue, temporarily or permanently, the Site and/or Services (or any part thereof) with or without notice at its sole discretion.
10. Miscellaneous
This Agreement, including the documents referenced herein, shall constitute the entire agreement and understanding between ICON and you with respect to use of the Site and/or Services and supersedes any and all prior agreements and understandings of the parties with respect to the subject matter addressed herein.
11. Complaints or Concerns
If you have any complaints or concerns regarding the Site or Services, please contact us at ICON Vehicle Dynamics. Attn.: Legal 7929 Lincoln Avenue, Riverside, CA 92504. The Complaint Assistance Unit of the Division of Consumer Services of the Department of Consumer Affairs may be contacted by telephone at (800) 952-5210 or by writing the California Department of Consumer Affairs, Consumer Information Center at 1625 North Market Blvd., Suite N-112, Sacramento, California 95834.
